If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from us, please let us know as soon as possible so we can endeavour to sort it out promptly. Our friendly staff will assist you in returning, exchanging or replacing the products in question as required or simply answer your question.
- Cases hold a validity of 48 hours without a response to our correspondence. Contact will be attempted before the case is closed.
- Replacements, credits or refunds will be processed after the product has been received and checked into our warehouse. Replacements will be issued for the same product only.We do not exchange for a different product.
- Wholesale & Online Orders:credits, refunds and replacements are not available from the retail store or markets. Please contact our customer service department for assistance on firstname.lastname@example.org
- RETAIL STORE AND MARKETS RETURNS:
- Products purchased from the store or markets can only be returned to the original location it was purchased.
- Only a refund or replacement can be issued. No credits are available in the store or at the markets.
- Wholesale Online Orders:credits, refunds and replacements are not available from the retail store or markets. Please contact our customer service department for assistance on email@example.com
- PLEASE NOTE:
- Claims must be made promptly,ideally within 48hrs of delivery and no later than 3 days after delivery.
- All claims must provide appropriate evidence and information requested on the below form to verify and be approved by the customer service team prior to the goods being returned.
- The goods must also be returned in clean, saleable condition and within the same packaging.
- Credits will be made after the product has been received and checked into our warehouse.
- Please do not dispose of any products in question relating to your claim until the claim has been finalised as it may be required as evidence and/or further investigation.
Credits are NOT ABLE to be issued on:
- Discontinued items
- Any item 3 days after delivery
- Seasonal Merchandise (New year, Deepavali etc)
- Sale items and bonus buys (Trade show offers etc)
- AREAS WE SERVE
- Electronic City & Sarjapur Road (Wipro)